Help Centre / F.A.Q.

Browse F.A.Q. Topics

Frame Size

  • What is the right frame size?
    A basic answer to this question is not possible as bicycles for different types of purpose use different frame geometries. Please contact us if you are unsure on a particular bike and we will advise.

Paintwork and Restoration

  • Can you repaint my frame?
    Sure. Please contact us with details and pictures for an estimate.
  • Can you restore my bike?
    Yes, we can and we are doing this for customers all over the world. Please contact us with details and pictures of your project and we will get back to you with an estimate.

Shipment and Package

  • How do you package bikes?
    Bikes are send very safe in a big box (usually 120x60x60 cm with DHL). We send bikes partial dismanteled to fit packet box sizes. The wheels, the right side crankarm and pedals are removed. The rear derailleur is screwed off and taped to the inside of the rear triangle without loosen the shifting cable. You simply can screw it in again and shifting will work without the need to adjust. We put in a transport axle instead of the wheels. The frame is wrapped into pop film. Wheels and parts are seperated from the frame in the box. The complete box is filled with padding material to avoid parts touching each other or damages from outer side.  
  • How long does shipment take?
    Running times of your delivery depends on the carrier service choosen. You find estimated times at this page.
  • What countries do you ship to?
    We ship world wide with Fedex, DHL and German Post. To calculate shipping costs, please put the items you would like to buy in the shopping basket and select your country. You find more information on shipment here.

Will you buy ...

  • Will you buy my old bike or parts?
    Possibly. Please send pictures, your estimate and where you are located. The pictures should show both sides and give an idea of the condition. We will get back to you if interested.