Delivery
Velociao maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. In most cases your order will be sent within 3 working days after it has been placed. Decal sets that are produced on order can take more than 3 days to be ready for delivery. All orders are shipped from our warehouse in Berlin.
The normal (Deutsche Post, DHL) delivery time from the package has left our warehouse is:
- 3-6 working days to Germany
- 5-10 working days to Europe
- 10-20 working days to the remaining destinations
The Fedex (Economy) delivery time from the package has left our warehouse is:
- 2-3 working days to Germany
- 2-5 working days to Europe
- 3-10 working days to the remaining destinations
If nobody is at the address when Fedex makes the delivery, a note is left in the mailbox and Fedex leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the Fedex note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Put the items into the shopping cart to see the different delivery options and freight charges.
Returns policy
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period on new products and a 12 months warranty period on used or NOS (new old stock) products if something is wrong with the product. Your claim should be send to us as soon as possible.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Our return address is:
Velociao
Herzbergstr. 55
10365, Berlin
Germany
It can take up to 4 weeks for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 10 days.